FAQ's

THE RETRO COWGIRL FAQs


+ WHEN CAN I EXPECT TO RECEIVE MY ORDER?

Since we are a smaller family owned business, we can get backed up with printing designs and shipping but products will be shipped within 2-3 business days after order. 
the average shipping time is dependent on the carrier with most orders being shipped USPS First Class which takes 2-5 business days. 
Select products that our not printed from our home, such as some jackets, decor, and canvas designs, are outsourced and may take up to 30 days for delivery. Items that have a longer turnaround are marked in the description of that product in BLUE text. 

+ WHAT PAYMENT METHODS CAN I USE?

The Rustic Cowgirl supports 3 basic payment methods: 

    1. Credit Card: You can pay via credit card (Visa & MasterCard & Discover) without a Paypal account.
    2. Paypal Payment:Log in to your PayPal account to pay it.
    3. Afterpay: Split payment into 4 payments over 6 weeks with Afterpay. 

Or pay with Debit or Credit Card without Loging into your Paypal account.

+ CAN I RETURN OR EXCHANGE AN ITEM IF I DON'T LIKE IT?

As you know, we have posted our return policy next to every item. Please be sure to check out return policy prior to purchasing an item. 

If you send back an item, you will be subject to a shipping fee that may cost more than the product itself.  You can check with your local post office for details. The returned items without communication will not be accepted. All returns must be approved by our customer service team.

To discuss this further, please contact us.

+ WHAT’S YOUR RETURN POLICY? 

At The Retro Cowgirl, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.

 

 

If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: admin@theretrocowgirl.com

+ WHAT SHOULD I DO IF I RECEIVE WRONG SIZE FOR ITEM IN MY ORDER?

If you received a size different than that which you ordered, please contact us with the order number, the item number, and photos of the item. We will check and get back to you asap.

Please Note: We list the size chart next to each item. Please be sure to check your size prior to purchasing an item.